FREQUENTLY ASKED QUESTIONS

What is a Virtual Assistant (VA)

A Virtual Assistant is like having another team member on your admin team, however they are not based in your office.  A VA will have a full set up from home with strong internet access to work with cloud based software.

Just like any team member VA’s costings are all based on an hourly rate not priced per project.

The benefit is that you only pay for what you use.  You do not pay for holidays, sick leave or even tea breaks.

How do you pay a Virtual Assistant?

At the end of each week you will receive an Invoice from CMS Admin Solutions with payment details to direct credit the CMS Admin Solutions Account.

Each invoice is strictly 7 days payment.  Failure to pay within 7 days will slow down the rate your work is completed until payment is made.

How do I know what hours my VA is working?

This one is easy, your VA will share a Google Sheet Time Sheet with you.  Each time your VA logs on you can track it on the timesheet.  If your VA is called away from her desk or interrupted by a phone call she will stop the clock to ensure you are ONLY paying for productive time.

What services can I choose from?

You can choose from any services from our services page.  If you have a special request please do not hesitate to run it past your VA chances are she knows how to do that too!

We are a start-up, how can you help us?

No matter what point of development you’re at, we can offer you all the knowledge and expertise you need to get your start-up off the ground and onto a path to success. If you’ve only gotten as far as an idea, then we can refer you to Business Coaches, Business Strategists and other Networks CMS Admin Solutions has formed over the years to help with all aspects of your business.

If you’ve already got the documentation sorted, then we can help you jump straight into the work that will give your startup a life of its own. Depending on what you’re after, we can help you with your website, advertising and much more. Anything that we can’t accommodate in-house can be completed by one of our trusty partners.

We understand that Start-ups are often starting on very tight budgets, whilst we do not give discounts to start-ups, we can ensure you that the job will be done right the first time and we will work with you to stay on budget.

Can’t I do all this myself?

It’s really a question of evaluating what you do best and what virtual assistant does best. After looking at core competencies, many businesses decide that it’s wisest and most cost effective to form a relationship with a good virtual assistant so they can focus on their core business.

If you want to learn how to understand Infusionsoft better then Cynara does provide onsite training and is highly motivated to empower you to understand every aspect of Infusionsoft.

Cynara has also partnered with MonkeyPod Marketing who provides awesome online training courses to maximise your Infusionsoft learning.  Check out the training page.

having problems?

need support?

CMS Admin Solutions works two ways.  Cynara will come into your business either onsite or virtually and clean everything up in a whirl wind that will leave you wondering why didn’t I do this earlier.  In a few short weeks everything will be systemized and mapped out.  Then all you need to do is let Cynara know when you have new exciting projects you need help with.

Alternatively you may wish to keep Cynara on board for ongoing support – this is great for those that are a one-man-band but just not ready to adopt a full or part-time employee just yet.  All you need to do is let Cynara know how many hours per week you need!

CMS ADMIN SOLUTIONS

0418 942 714

cynara.stalenhoef@gmail.com